********** UPGRADE DONE AND NO RESPONCE

In March while checking my debit orders I noticed that my Vodacom debit order is R390.00 more than it's suppose to be. I contacted Vodacom who then agreed that it must have been a ********** case. I HAVE HAD NO RESPONSE SINCE MARCH. I've spoken to almost 6 different consultants and managers to request to be updated regarding this matter. I wasn't given the correct info until end of April of what I'm suppose to have done from my side. I've heard nothing, but my debit order keeps going off every month. I've send in an affidavit and everything they needed. I was told my debit order will be stopped in the mean while, which hasn't happened. I don't know if the case is running, when I will receive my money. How I will be compensated for the data I've lost over the past 3 months. I have to drive to wifi spots just to send my emails for my business. My last reference number is S3-83K7-Y-YSPR. The manager I spoke to was Kevin who was also going to get back to me, but nothing has happened. I'ts been over a week again. Meanwhile I have to dig into my savings every month as I didn't budget for R390.00 extra in my monthly expenses. Thank you for caring so much about your loyal customers!!!