********** UPGRADE DONE

A ********** upgrade was done on one of my numbers ********** . I did place this on Hellopeter.com. on Friday, 12 January 2018.

I received an e-mail reply via Hellopeter.com that said a Consultant will contact me in due course.

I received an e-mail from ********** under the name Lucian with Reference No EC-1J3O-21QO49 . He requested that:

Please note that we will need an affidavit (reporting the ********** activity) and a copy of your ID before it can be escalated to our Forensics team.

Once the investigation has been completed the necessary corrective action will be taken to ensure that your account is rectified.

Regards

Lucian

The necessary documentation to state that a ********** upgrade was done on my name was forwarded to Lucian who said that he would escalate it to ********** He even called me back. When I requested a contact number from him he said that he can only be contacted via his email address. How is this possible?

Lucian even rep**** that he received it on 17 January 2018.

I really don't know if this was forwarded by Lucian to the ***** department.

Needless to say since then I have been sending various emails to this email address ********** to ask what the status was. To date I did not receive any reply.

I made various calls to Vodacom on 111 and even ********** from 15 January 2018 to 23 January 2018. Nobody can assist me. Say that there is no such Ref No. Just tells me to forward the necessary documentation again.

On 22 January 2018 I did forward the documents to ********** and received an email back with Ref. EC-1J3Y-30G76P. I also enquired on this number with no luck.

WHO CAN ASSIST ME?????????