********** upgrade done

<p>On the 09/09/2016 contacted vodacom to enquire why my caller line identity was taken away.vodacom agent advised me that i have upgraded my contract and didnt activate my caller line identity .i advised i have never upgraded my contract recently.they advised me to dispute it .which i did.i mailed them numerous time and there was no feedback.called thier headoffices was refferd to irrelevent department.fast forward on the 30/09/2016 have received an sms from thier forensic department advising that they confirm ***** upgrade.till today nil was date on my profile called thier customer today they refferd me to thier head office spoke to gisellda in thier Cpt or PE callcentre.she didnt want to provide me with her futher details.so please help me .i dont know what to do anymore.and they are billing me incorrectly.</p>