********** upgrade
The worst customer service ever, An upgrade was done on my contract on the 10th October **********ly. When I found out on the 31st of October was told what documents are needed then submitted them on the 4th of November since then not contact has been made from Vodacom instead am the one who sits on the phone trying to get assistance. The inconsistent information I receive from the call center is pathetic to say the least. After being on the line yesterday with Vodacom for 3 hours with no help am still waiting for the manager to contact me. I really don't know what to do anymore.
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Replies (3)
Vodacom's replyOfficial
19 Nov 2020, 08:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2020, 08:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 Nov 2020, 09:47Am not if I should take your word for it because since yesterday I waited for Smangele Ndlovu manager to call me back after I held on for that manager for over 45mins. I asked Smangele six that can I speak to her manager and for six times she respond to me I qoute "My manager will not help you, he does understand the process and he only understands the business sideof things and it will come back to her to assist me.
The 7th time I asked her to speak to her manager she tells me that he is in a meeting and will end at 11:00. I said I will hold on it was 10:23 then I held on until 11:05 I was then told that the manager is going to another meeting. I insisted that the manager contact me back. My expectation is to get this matter resolved today.
The 7th time I asked her to speak to her manager she tells me that he is in a meeting and will end at 11:00. I said I will hold on it was 10:23 then I held on until 11:05 I was then told that the manager is going to another meeting. I insisted that the manager contact me back. My expectation is to get this matter resolved today.
's update19 Nov 2020, 09:47
Reviewer Update
Am not if I should take your word for it because since yesterday I waited for Smangele Ndlovu manager to call me back after I held on for that manager for over 45mins. I asked Smangele six that can I speak to her manager and for six times she respond to me I qoute "My manager will not help you, he does understand the process and he only understands the business sideof things and it will come back to her to assist me.
The 7th time I asked her to speak to her manager she tells me that he is in a meeting and will end at 11:00. I said I will hold on it was 10:23 then I held on until 11:05 I was then told that the manager is going to another meeting. I insisted that the manager contact me back. My expectation is to get this matter resolved today.
The 7th time I asked her to speak to her manager she tells me that he is in a meeting and will end at 11:00. I said I will hold on it was 10:23 then I held on until 11:05 I was then told that the manager is going to another meeting. I insisted that the manager contact me back. My expectation is to get this matter resolved today.
's updateReviewer Update
19 Nov 2020, 11:17So Marvin calls me from Vodacom hello Peter and after listening to my story again he apologize and says he will. Send my request to ***** & Forensic to give me feedback. Then I ask for what time should I expect a call then she says he is not sure. Am like I need timelines because I cannot be sitting and hoping Vodacom will call as yesterday. He insisted that he cannot give me time line neither put me through the that divison so I can get answers because I need the matter sorted out today. Then I said if I don't get any feedback am go back to Hello Peter to get your attention again then the shock of my life was him saying to me I am more welcome to do that ???????????????????????? I am really not happy Vodacom does not take their clients serious. I am a female, black and just a number to them.
's update19 Nov 2020, 11:17
Reviewer Update
So Marvin calls me from Vodacom hello Peter and after listening to my story again he apologize and says he will. Send my request to ***** & Forensic to give me feedback. Then I ask for what time should I expect a call then she says he is not sure. Am like I need timelines because I cannot be sitting and hoping Vodacom will call as yesterday. He insisted that he cannot give me time line neither put me through the that divison so I can get answers because I need the matter sorted out today. Then I said if I don't get any feedback am go back to Hello Peter to get your attention again then the shock of my life was him saying to me I am more welcome to do that ???????????????????????? I am really not happy Vodacom does not take their clients serious. I am a female, black and just a number to them.