********** UPGRADE!!!

On the 12.02.2021 a Mr T Duma phoned me and informed me that Vodacom was reducing my three VIP Contract payments from R1750 each per month to R1250 each per month. He said it was a special that Vodacom was offering. He then added that I would get three free Hisense Infinity H40 Rock Cell phones. I said I did not need phones as ours were still all fine. He once again said that they were free. I rep**** if they free no problem, good to have spare phones. (The phones are still wrapped and sealed. Have not used them at all.) Vodacom can go back on that day – 12.02.2021 - and recall the voice recording between Mr T Duma and myself.

On the 28.06.2021 I phoned to upgrade my phone on my contract as my current phone is starting to give problems. To my surprise I was told that I could not upgrade as I had upgraded on the 12.02.2021. I definitely did not agree to any upgrades on the 12.02.2021

I have since been trying to have the ********** upgrade withdrawn and the three Hisense Infinity H40 Rock Cell phones sent back to Vodacom, but after numerous calls to different departments I was advised it will be escalated and called within 48 hours, which never happened and I had to call back after the 48 hours expired to follow up and was informed escalation was closed and not actioned.

I want the upgrades that were performed *******ly by Mr T Duma withdrawn. The three phones are still sealed and in their boxes. Vodacom can collect them from me.

I have been a Vodacom client for many years and deserve assistance in this matter. I really do believe that I have had absolutely no support from Vodacom thus far in resolving this issue.