DP
Donald P

1 reviews | Active since Nov 2020

05 Nov 2020, 13:17

********** upgrade

RE: EC-1Z4H-38NS2X ********** upgrade

I have received the worst service from vodacom. First someone **********ly upgraded my line. Then when I alerted vodacom no one did anything about it. I sent affidavits and documentation at carnival mall vodacom, handed them to Thato a vodacom employee. He told me it takes months to resolve this issue. So I waited.. Months later went back and enquired only to find out that Thato lost the documents and never submitted them.

I had to good and get more info on reporting ***** at vodacom, found a thread on vodacom department. Sent them an email with all the necessary documents. Till today no one has rep**** to me and I'm now being handed over to the collection lawyers.

0
Replies (1)
Vodacom
Vodacom's reply05 Nov 2020, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team