zG
zandile G
1 reviews | Active since Jul 2011
17 Jun 2020, 15:39
********** upgrade by Vodacom and theft of funds from my bank account
Vodacom has **********ly upgraded my contract and stole money from my bank account. I have been a loyal customer of Vodacom for more than 10 years on a data only contract for the monthly amount of R110.00. Vodacom **********ly upgraded my contract to "uChoose Flexi 230" and they further debited R1699.00 from my bank account without my consent and now they say I owe R3498.88. I have sent an affidavit and my ID copy with the required signatures to the disputes email address but I have not received any reference number and no one from Vodacom has contacted me. This is extremely frustrating because it is also affecting my credit profile negatively.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jun 2020, 09:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 09:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
zG
zandile G's updateReviewer Update
27 Jun 2020, 15:38I have still not received a reference number for my case from Vodacom and no one from the ***** department has contacted me regarding my case, they just do not care but they are quick to ***** my money from my account. The only person who has contacted me is from the social media department, Dean - thank you I think that maybe if Dean worked at the ***** department maybe my case would have been resolved by now. If Vodacom *****s my money again in July 2020, then I will open a case with the SAPS against Vodacom for theft. Being a big company does not give Vodacom the right to be ******* and ignore their clients' complains.
zG
zandile G's update27 Jun 2020, 15:38
Reviewer Update
I have still not received a reference number for my case from Vodacom and no one from the ***** department has contacted me regarding my case, they just do not care but they are quick to ***** my money from my account. The only person who has contacted me is from the social media department, Dean - thank you I think that maybe if Dean worked at the ***** department maybe my case would have been resolved by now. If Vodacom *****s my money again in July 2020, then I will open a case with the SAPS against Vodacom for theft. Being a big company does not give Vodacom the right to be ******* and ignore their clients' complains.