********** Upgrade by one of the staff members

I'm real annoyed by the service I'm getting from Vodacom, They are at fault here and Im the one who supposed to be after them, I've send the documents they requested me several time both via email and fax and all the time when I call my request has been closed without anyone calling to inform of an outstanding doc, this is a serious case, upgrade was done without my concern and they just so relaxed as if we talking about some stupid sim swap here.<br> <br> I want all the documents that were used for an upgrade on my Acc, I think I need to take some action here because real I can see there's so sense of urgent here, please note as off today, nor debit order will go out of my Acc for Vodacom.<br> <br> I'm giving you guys 24hrs to resolve this matter. <br> <br> Pathetic service from Thuli call centre and Adnaan Van Heerden