JH
Jennie H
1 reviews | Active since Jun 2018
08 Sept 2022, 14:53
********** upgrade
My fiber was upgraded to a 20 mbps and I am paying more without my consent. I think this is **********. I received a mail on 1 Aug that Vodacom wants to upgrade my Fiber, and the mail clearly states that you need to approve the upgrade, of which I did not. I phone the helpline they only say that my old line is no longer available who problem is that, why must I pay more, if you cannot give a service of a product??
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2022, 08:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Sept 2022, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JH
Jennie H's updateReviewer Update
13 Sept 2022, 15:51Why will the mail i got say, that if you don't access the upgrade that no further action will be taken, and then you just upgrade me as you please, this is *****ing from me and forcing me to accept the upgrade!! Also I am now upgraded to a 20 meg line but when i test my line it is still a 10 meg line how do explain that then??image.png 76.52 KB
JH
Jennie H's update13 Sept 2022, 15:51
Reviewer Update
Why will the mail i got say, that if you don't access the upgrade that no further action will be taken, and then you just upgrade me as you please, this is *****ing from me and forcing me to accept the upgrade!! Also I am now upgraded to a 20 meg line but when i test my line it is still a 10 meg line how do explain that then??image.png 76.52 KB
JH
Jennie H's updateReviewer Update
16 Sept 2022, 09:09Now my blood is boiiling, I get this advert, so why must I pay 699??? image.png 917.22 KB
JH
Jennie H's update16 Sept 2022, 09:09
Reviewer Update
Now my blood is boiiling, I get this advert, so why must I pay 699??? image.png 917.22 KB