********** upgrade at vodacom 4u fourways mall

On the 16 July 2017 an upgrade was done on my sim number that was due for an upgrade and it was done at vodacom 4u at fourways mall. The debit order that was suppose to go through from my account was R387.50 instead of R951.50 whwn I called the call centre querying about this then I was told that man upgrade was done on my behalf without my knowledge. I went to the outlet to find out then I was told that someone came into the outlet pretending to be me using my details. I submitted the neccessary documents on the 22 August 2017 then I was told that it will take 48 to 72 hours , there was no feedback received from the ldiy who was assisting me.

Today I took my time to call the centre to find out how far my ***** claim is only to find olut that it was never done. Suprisingly I always do my contracts at Vodacom 4u at fourways and ***** happenmed at the very same outlet , the cliam has not been submitted by the consultannt from the very same outlet, today I called the outlet requesting to speak to the manager that I couldn't get hold of then I left my number to call me back and I was reassured that he will call back , even now I'm still waiting for his call.

All I need is to be reimbursed my money cause now it's over 5 days . I'm so disappointed at their customer service and the manager as well that didn't care to call. The number in question is ********** 188 that is my data sim and my number that I can be contacted on ********** 106