********** Upgrade and terrible service

<p>I have been experiencing the most shocking and unproffessional customer service from Vodacom.</p> <p>A ********** upgrade was done on my account in Limpopo and upon picking this up I have tried to follow their procedures to resolve this query as well as get my refund which is due to me.</p> <p>I have been told they need to investigate , well here is a quick investigation , how about they use my main cellphone number to check which one of their towers this pinged on on the day which the ********** upgrade was done (as they own the cell phone towers ,so this should be easy for them) and this will clearIy show I was nowhere near Limpopo.</p> <p>I have been sent from pillar to post by the agents which seem to not know the correct process themselves , making a number of calls and sending emails as everyone tells me the documents were sent to the wrong place and I need to resend.</p> <p>In the meantime I have been out of pocket as the debit orders come off religiously at the end of the month , I have spent the last 2 weeks trying to get some sort of direction and I am nowehere.</p> <p>I posted a complaint last week on here and the response which seems to be the generic response was that someone will get back to me, well no-one has gotten back to me and I am the one running around like a headless chicken trying to resolve.</p> <p> </p>