********** upgrade and ****py service

What a ****py service! I got a call from one of their consultants about a promo on my existing contract which I obviously accepted. The next thing is see I'm getting billed for way more than what was offered because this stupid person that was working on my promo added other service to my existing account without my consent, this was back in October when this happened. Called Vodacom to get this upgrade reversed and get my money back. Needless to say I'm still fighting this battle, I mean is it not logic that if you reverse an upgrade that was done **********ly you give me my money back. As of now I have an outstanding query after calls and calls and none of it has been resolved. This is affecting my life so much, my credit score is being affected because Vodacom won't clear this issue. have never been this fed up in my life, I have called these *********** people so many times. I honestly want nothing to do with Vodacom. Been a loyal customer for so many years and this is what I get.