********** upgrade and no feedback from vodacom

It's been two weeks and I haven't heard anything from you guys. I reported a ********** upgrade on my number and all I got was a reference number, no phone call, no update, nothing. I have to say it's been very frustrating trying to get hold of the forensic/***** department, every time I call I'm been told different stories, and the most recent was I was given this number ********** 530 but it doesn't go through.

I really feel let down cause: 1. I don't have a number and right now there's nothing I can do about it 2. My account was **********ly upgraded and it seems as if you're not doing anything about it because it's been two weeks and you haven't communicated with me. 3. I have been debited thrice last month, that three times and for what? 4. I have begged and I feel it's enough now, I have submitted the required documents and all I got was a reference number.

I want my number back, I want my money back!! You're making my life a living hell vodacom :(