********** upgrade and new line

I found out on the 7th of December that my data contract for line *** was upgraded without my knowledge and another contract for line *** taken out in my name **********ly. I logged requests with vodacom and was asjed to forward a copy of my id and an affidavit, which I did to the [Email Removed] address o ws given. I even received emails confirming receipts of mt documents. However my requests are being closed because no documents have been received. I keep calling vodacom for an update and every time I am told they awaiting fax and I keep saying I have sent documents ans notes are being made.on my account but nothing is veing done. No one calls me back to give feedback and I have spent so much money and time calling vodacom to no avail. I.am frustrated that it is so easy to open contracts using my name with no credit checks done and obviously woth no ID and proof of residence but I am jumping through hoops to get this resolved. Is vodacom trying to cover up this *****? I am going to end up blacklisted for non payment because I have reversed the first debit order that went through but no one is investigating my case.<br> <br> Can someone assist me.