1 reviews | Active since Jan 2011
********** upgrade and inflated invoice
I have received an invoice on 11/01/2018. Problem 1 - I am charged for my old line rental and my new line rental, almost paying double in one month. Problem 2 - I am charged for a Vodafone Live service subscription without my permission, I have a strong suspicion this was done **********ly by the call centre agent who did my upgrade as the date of upgrade and start of subscription coincide. Problem 3 - I have reported this twice already to the Customer Service Care call centre with no solution or feedback. SMS received after I spoke to a supervisor in the call centre on 19/01/2018 --> Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Wilhelm,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Wilhelm,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian