********** upgrade and inappropriate billing.

Vodacom Account no: I***-1 ********** no: ( *** )

I have a pending ******** case for an upgrade that I didn't know off. An upgrade was apparently done on my name. What surprises me is that when the collection department called me to inquire about the payment, I had told them I don't have any upgrade with Vodacom and my account was paid up.

I was told to go to the nearest Vodacom shop with the affidavit an open a case. All of that was done, the case was registered, and all the necessary documents were summitted and it was found that the ID copy and the signature was not matching with mine and the worse thing was that even the date of birth was not matching up. I have been battling to resolve this and clearing my name with Vodacom ever since 2019 till date no one seem to care or trying to help or resolve this case. The only thing they have said is, for me to clear my name on their system is to pay the outstanding amount of R280.00 The only thing Vodacom is interested on is money and they care less of the customers.

According to my understanding and I am standing to be corrected, after the investigations were done and the request was send for my name to be cleared, billing department should have been informed to stop the billing on this ********** account and close it. But that was not done hence Vodacom want me to pay for their staff incompetency of not doing what they have supposed to done.

I would like Vodacom to refund me the amount paid and clear my name on their legal system and on the Credit bureau.

All I want is my name to be cleared and my money to be refunded.