********** upgrade and I am being harassed by Vodacom

I have had a Vodacom account for several years and never had a problem. Also, never had a problem paying my account every month. In fact, I pay more than I should monthly!

In February, I received an sms to welcome me to a new contract. I knew immediately that something was wrong and shortly thereafter, another sms to let me know my account is in arrears.

I phoned the call centre, only to be told that I am in arrears, because I haven't paid since my upgrade. I told the call centre operator that I did not upgrade, I did not give consent to upgrade and what I need to do to handle this. I was told to get an affidavit, which I immediately did. Then to lodge a complaint, which I immediately did at the nearest Vodacom Shop at N1 City. Lovemore, the kind gentleman who helped me, informed me that he will lodge the complaint for me. He even phoned me shortly after to let me know what the number was that was upgraded, where it was upgraded (Makro, however, he could not let me know which Makro). The following week, I got a phone call from Tasneem of the Tygervalley Centre Head office and she confirmed some details. She later informed me that it is a ***** case and that the number has been cancelled.

Well done! I thought. But my "joy" was short lived. I still received daily calls to say that I am in arrears with close to R2 000 if not more. Since then, no joy at all. I have phoned Tasneem several times, she keeps on telling me that she will escalate the problem, but nothing happens.

After a week away, I come back to find 8 messages on my tablet. Of which 7 asks when I will pay and the other offers me some nonsense.

Even the person who I spoke to inbetween at the call centre, kept on asking me if I still have the iPhone that I upgraded to!!! I DO NOT HAVE AN iPHONE. I DID NOT UPGRADE. I DID NOT GIVE CONSENT FOR THE UPGRADE. I DID NOT EVEN WANT TO UPGRADE!!! WHY AM I BEING HARASSED TO PAY FOR SOMETHING I DID NOT WANT? WHY DOES VODACOM NOT GIVE ME ANY DETAILS OF THE UPGRADE?

GET YOURSELVES IN ORDER AND CANCEL THE AMOUNT "DUE" BY ME!!!!! THIS IS ***** IN THE 1ST DEGREE!!!!

If I could, I would not even give you 1 star!!