********** upgrade and device ordered on my account - shocking service from vodacom

My account was **********ly upgrade plus a device was order on my account and sent to another province, vodacom just totally unhelpful, VODACOM CEO email states I need to make a case at the SAPS, worst service I ever experiance, I have 6 accounts with vodacom, tell they will call me back, they do not, ask me as the account holder 10 questions as if I am the *********, shocking service, and they call themselves the no 1, be carefull