********** Upgrade and Bill sent to me

<p>I reported a ********** upgrade on my acc on 26 August n sent Affidavity, cancellation letter on the 29th Aug 2016 and was promissed the issue wl be sorted. in Sept my my account was deducted of R597 of which i reversed & i phoned why my account was deducted n i did not get a clear answer. October d same happened i called & told they were still busy with the case. In November no one has come back to be besides the collection guys demanding R597 to be paid. i told them im not liable as i did not do the upgrade. i have received 2 emails demanding the money and 3 call in the past two weeks. i hv called vodacom more than 8 times now spending an avarage of 45 minutes a call.Once i was transfered from uprade department (Webster) to cancellation(Suprice) then to , then Bhekumusi then Rolina then to Nolwando until i asked to speak to the superviser Joshua or so who hasitated to give me his name at first then was cut while i was still explaining my plea.im glad you say your calls are recorded so i beg the management if they care about their customers to listen to my conversation with your agents. I have been transfered without being told im being transfered or simple cut n no call backs are done as promised by other agents. i also found ou my responce and smses were sent to the ********** number in question (071 ********** ) how *********** is that after i gave them my other contact detales last week i was given a case number SG-GBG2U-UGA2I and was old the TAT is 14 working days after waiting for two months. i have been given diff contact numbers by the above mentioned ppl trying to resolve this namely ********** , ********** , ********** , ********** of which none of those people know what is going on. i have repeatedly told Vodacom that why should i be liable to pay for services or phone i did not asked for or us. why as a customer should i be the one to loos if they cannot put strong security around they processes. im sick and tired of being harrased by collection ppl and emails from them for things i do not know about. please Vodacom im tired of calling and sending emails to you coz ppl in your call centers are clueless and supervisors cannot give me straingt answers as well. please stop this and cancell this as i repeate i did not upgrade and why should i pay. my Account number is I ********** -3 and phone number in question is 071 ********** . will be waiting for your call at ********** 362.</p>