********** upgrade and additional contracts

I have recently been a victim of *****, someone in KZN migrated my 3 contracts with vodacom and added 2 additional contracts in my name. This started on the 15th of June when i received an sms stating that an order i made is being processed, i quickly called the call centre to tell them that i did not issue out any order or upgrade with vodacom. I asked them to cancel this because it was not me, to be honest your call centre people are useless and not trainined properly because I've been getting different stories from them every day. On the 25th of June 2018 i received an sms that my order ( which i asked to be cancelled) has been successfully vetted and complete. To my shock i called the call centre and this lady transferred me to Nkululeko Siboniso Makhathini who works at MERCHANTS in JHB CBD FOX STREET on the SOLUTION DEPARTMENT. Little did i know that this guy would assist me so well after having a bad experience with vodacom ***** disputes department and their call centre for almost 2weeks. This guy would promise to give me updates and keep his promises, whether he had good news for me or not. He would run around trying to fix my issue and reassure me that he is trying his best. I believed him as he was very genuine, Im sure he had other problems to fix or other clients to attend to but at that moment he made me feel like my issue was top priority, and im sure he does that for all his clients. There was a point where i had had enough with vodacom and wanted to leave immediately and reverse the additional debit orders they made on my account, however he reaasured me that i must be patient as he tries to deal with this and that when the investigation is over, vodacom will refund the debit orders. He is very good with clients, i want vodacom to know that he alone managed to potentially retain me as a customer at vodacom. My case is not finalised as yet but i must say that im at a better place than i was 3 weeks ago and he did all of this last week.

Thank you for taking my case seriously.