1 reviews | Active since Aug 2016
********** upgrade again
On the 21/02/2019 there was an upgrade done on my Vodacom account **********ly this time it was done online and I called the same day I requested them to cancel it as it was a new line added on my account I spoke to Lindani on the 21st of feb and she promised me that it will be cancelled and she will send a message to the warehouse not to dispatch then I asked that how much will I be debited she said I will only be debited my monthly premium of R338 come the 21/03/2019 I got debited R1587 and I don't understand why cause I phoned the same day and I need to know why she **** to me. Then on the 22/03/2019 I called again and the consultant was very helpful to me. All I want is for Vodacom to cancel the new line added and I want my money to be reversed cause I notified you guys the same day this happened. I would never take up a contract with Vodacom cause this is the 2nd ***** happening when I'm due for an upgrade.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Cancellations Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Should you still require assistance with your query, please contact our Cancellations Team on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team