********** upgrade.

My husband phoned the number to cancel our data ****le and make a contract paid-up to pre-paid. The lady then convinced him to downgrade since we need to save due to lower income and he doesn’t want a new handset. The lady then downgraded my number by accident as well and promised to cancel later that day, she added data and voice minutes to work out R500 more a month. I wanted to upgrade to a new phone, and now I am stuck in the same contract for 24months.I did not ask for upgrade and all the extra’s, this is *****!!!