********** upgrade

asked for the Vodacom Head Office contact number, so I could get in contact with a manager that deals with *****. Sandi provided me with ***. Upon calling this number, I spoke to Roshni and I found out it was a Voda World Retail Store. She then advised me to dial the Switchboard number ***. Upon dialling this number (twice I might add), it just rings until the line then goes dead.<br> In all the contacts between Vodacom and myself listed above, please note that not once did Vodacom contact me. This shows me that Vodacom does not hold their customers in the highest regard. I have explained to all the consultants and managers that due to this ********** upgrade, Vodacom has been debiting me an extra R680.00 since February. This has now amounted to R2040.00 in total. I have not asked to be reimbursed for my calls made to the call centre, all I asked for is to sort out this problem ASAP and to be reimbursed for the R680.00x3=R 2040.00 .Manager: OlgaDetails: Olga advise that I will be required to fax through a sworn affidavit and a copy of my ID to ***.she then advised that once this is received, it will take 10 working days.this was on 23/03/2015.