********** upgrade

A ********** upgrade was done on my account in February 2015, this was apparently done online??? I was sent an sms stating that the upgrade was taking place, I immediately contacted Vodacom call center to find out what is going on, they confirmed that I had apparently done the upgrade which I did not and that deliver was taking place in Boksburg at Nampak!!. A couple of weeks later I get a statement in the post that I must pay an admin fee of R150, which I refuse to pay seen in the light that I was told by an agent to contact the courier company and stop the delivery myself, I had to phone the ***** department and report the ********** upgrade, what admin did Vodacom exactly do for me if I had to do it myself????? After spend hours on the phone to the Vodacom call center, I was told that I will be refunded the R150, note that this happened in February 2015, much to my disgust at the service of Vodacom and the run around that I was give, I was told this morning that my refund will only be considered on 16 April 2015 pending investigation. What pathetic service after being promised by so many agents to call me back that I once again have to do everything for Vodacom!!!