********** UPGRADE

ON THE 24TH OF NOVEMBER 2022 I CHECKED THE BALANCE AVAILABLE FOR MY CONTRACT DATA LINE *** AND I WAS SHOCKED TO FIND THAT I HAVE MORE DATA TO WHAT I HAVE BEEN RECEIVING EVERY MONTH. I THEN WENT TO THE 4U STORE IN TRADE ROUTE MALL AND THE CONSULTANT TOLD ME THAT THE LINE WAS UPGRADED FROM A 2GIG DATA CONTRACT TO A 5GIG DATA CONTRACT , WHICH I DID NOT AUTHORISE. HE ADVISED ME TO CALL *** TO LOG A QUERY. DUE TO THE HECTIC SCHEDULE THAT I ALWAYS HAVE AT WORK I FORGOT OT MAKE A CALL BUT I THEN CALLED THE UPGRADES DEPARTMENT JUST BEFORE THE 17TH OF JANUARY 2023 AND THE CONSULTANT I SPOKE TO ADVISED ME THAT THEY WILL LISTEN TO THE RECORDING AND I WILL BE CALLED BACK WITHIN 48HOURS WITH FEEDBACK ,NO CALL WAS MADE TO ME UNTIL I SENT AN EMAIL TO CUSTOMER CARE TO COMPLAIN ON THE 17TH OF JANUARY 2023. TODAY IS THE 15TH OF FEBRUARY 2023 AND I HAVENT BEEN CALLED BY ANYONE REGARDING MY QUERY AND I AM PAYNG FOR SOMETHING THAT WAS DONE WITHOUT MY CONSENT. PLEASE REVERSE THIS UPGRADE WITHIN 48HOURS AS I WANT TO DO MY UPGRADE AT THE VODASHOP OR I WILL REFER THIS MATTER TO MY LAWYERS AS THIS IS ***** THAT YOUR CONSULTANT DID ON MY ACCOUNT. I NEBER AGREED TO ANY UPGRADE THAT WAS DONE ON MY ACCOUNT IN SEPTEMBER 2022 AS PER THE ADVICE FROM THE CONSULTANT AT THE SHOP. THIS IS REALLY ANNOYING AND DISGUSTING TO WAIT FOR A SIMPLE FEEDBACK FRIOM A BIG COMPANY LIKE YOU.😡😡😡💩💩