********** upgrade

<p>Am highly disappointed in the service received from vodacom , this is a follow up complaint , i previously wrote in regarding my contract phone line which was upgraded without my permission at the vodacom call centre , immediately when the was an unusual debit order taken off in april i reported the matter by calling in at their call centre , with no feed back i kept on following up with them & nobody got back to me in may aother debit order ran off which i still querried & still not receiving any feedback i decided to complain on hello peter & only then did they respond by actually calling me back , so apparently the issue finally got sorted out early june , they converted the ********** account number to a pre paid number but to my surprise on the 22/06/2017 another debit order from vodacom of r566.99 ran off , Now i would for vodacom to explain to me as to how do i owe them this amount when i had a contract with them from 2015 , my debit order was r258 for the past two years & it was to end in march/ april of this year , who's fault is it that their staff member decides to upgrade my account **********ly & when i asked they take almost two months to sort out the complain ?.. I never even received the device in question so how is it that am supposed to pay for 'first month ' that it was supposedly handed over to me ? IThey said it will take them about 7 to 21 working days for them to sort out the matter when i called the call centre after the debit order ran off but from past experience i douubt any action will be taken , so am going to reverse all the debit orders still until vodacom can prove to me that am liable for the said amount & am still waiting for them to make me listen to the recording that i wanted an upgrade or even show me documents that state that i took up an upgrade with them , as far as i know my contract with vodacom ended in march & therefore the should not be any debit orders running outof my account from them .. This experience has taught me never to take up acontract with vodacom no matter how desperate i can be this is definetly a lesson learnt. The said number in question is ********** 007</p>