1 reviews | Active since Jan 2017
********** Upgrade
<p>It has now been three weeks since I logged a call with the Forensics Team regarding a SIM upgrade that was done without my consent. Since then I have had a single SMS requesting some documents. Not a single person from Vodacom has contacted me. So today I decided to try and find out what is happening with my case only to hear that it has been closed. After almost 20 years as a customer of Vodacom this is the level of service I receive. ABSOLUTELY APPALLED AT THE LACK OF SERVICE. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,