KP
Kate P

1 reviews | Active since Jan 2012

05 Jan 2017, 10:25

********** Upgrade

<p>I'm so dissapointed in Vodacom service I'm recieving.</p> <p>There was a ********** upgrade done on my Vodacom account. I have reported this, and I have not received any feedback until I called, only to find that the case has been closed without informing of the reason why it was closed. I have been calling, speaking to different consultants and each of them giving different information :(. Now my line has been suspended, making this whole issue my problem.</p> <p>Even now the issue has not been resolved, i haven't been given any solid feedback.</p> <p>I'm happy my contract is coming to an end, I'm not intending on renewing due to this whole ordeal I'm going through.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,