1 reviews | Active since Jan 2015
********** upgrade
<p>I have had a data account with Vodacom for a few years and this account was suddenly upgraded to a voice package without my consent in October 2016. This was done in Alberton I was told while I live in witbank. How can this happen without my signatures?? I reported this to Vodacom on the 1st of December 2016 as this is the first time my account was debited. Since then I have phone them 10 times and more and sent them documents as requested 5 times and still no one can assist me. I have spoken to several departments and supervisors and spent hours on the phone. What should I do? Do I open a case of ***** against Vodacom and reverse the debit order??? This is the most pathetic service I have ever come across in the industry!!! I wish I had never moved away from Cell C!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Ridiculous, ridiculous, ridiculous!!! No action yet from Vodacom regarding the above matter. Unbelievable how such a big company can have such control over their customers and make you pay for accounts that were not authorized by their customers. Reverse the debit order and they blacklist you. Unbelievable, disgusting and rather use mtn or cell c, much better companies to deal with and helpful in situations like these!! I'm really disgusted and cannot wait for my contract to expire at Vodacom.
Ridiculous, ridiculous, ridiculous!!! No action yet from Vodacom regarding the above matter. Unbelievable how such a big company can have such control over their customers and make you pay for accounts that were not authorized by their customers. Reverse the debit order and they blacklist you. Unbelievable, disgusting and rather use mtn or cell c, much better companies to deal with and helpful in situations like these!! I'm really disgusted and cannot wait for my contract to expire at Vodacom.