********** upgrade

I am still unhappy. After finding out that my account was upgraded at Vodacom Greenstone Mall. I still do not have proper feedback whether they are reversing the upgrade that was **********ly done. I was told I need to write a statement at the police station and send the documents to the store. I did exactly that. Only to find that the *********** sales person - David has faxed my documents with my ID copy that is certified to a wrong company. Now they wonder why they have ********** upgrades at their stores. Then I call for feedback at the call centres. Only to be told that they did not get my documents. I faxed the documents again and still they did not receive them. I am being sent from pillar to post at the call centres and even the store agents cannot help me. Now this whole thing is going to affect my credit score record and who will be accountable and responsible. Vodacom doesn't care for its customers. I have had enough of Vodacom I just want to leave. I will pay what is due to me that I know and I do not want to ever be associated with a Vodacom contract ever again. Being a customer for 16 years means nothing to Vodacom. Complaining at Hello Peter doesnt even help.Very sad