********** Upgrade!!!!

<p>On the 10/10/2016 later in the evening I received my invoice stating that the amount due is R985.03. And what I know is that my contract is ending on the month of november. So I enquired by calling their call centre. To my ****en suprise they said that I took an upgrade on the 26/09/2016!!!! How does one take up an upgrade on my behalf yet there was one or not even an sms stating that I took an upgrade. I live in pretoria but the statement adress states that my adress is "118 Kingsway avenue, Brakpan, Johannasburg, 1541. On top of it all the statement reads as follows:</p> <p>Airtime Subs - uchoose flexi 350 R306.14</p> <p>Handset installment. R429.82. </p> <p>And that device is samsung galxy S7</p> <p>Just to mention a few.. </p> <p> </p> <p>Qs</p> <p>1. So how did that person know that im due for an upgade?</p> <p>2. How did they access my personal information on their system?</p> <p>3. Was there any fradulent checks to identify that person?</p> <p> </p> <p>and im sick and tired of the ****en fact that Im the one who has to call you guys for a feedback but nothing..</p> <p> </p> <p>Ref: 1- ********** 7740</p>