AS
Andy S

1 reviews | Active since Aug 2016

26 Aug 2016, 11:53

********** Upgrade

<p>I had a 24 month, R150.00 data contract for my kids ipad. I noticed in January the amount being deducted from my account was suddenly more that R150.00. I contacted Vodacom and they told me the contrcat had been upgraded bto an iPhone 6s contract. It appears that this was a ********** transaction. After many month of instore fighting, I have seen a small credit on my account, but now Vodacom have billed me R7714.08 for cancelling a contract that I never signed. I have been asking for month for the signed contract and Vodacom cannot product it! So the fight starts again...I will never ever take out a debit order contract with a cell company again.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Aug 2016, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,