1 reviews | Active since Mar 2016
********** upgrade
I have an existing contract for 1GB which i pay R75pm, on 5/12/2015 a ********** upgrade was processed for a Uchoose plan for R569pm. I submitted the affidavit and copy of my ID as requested by a consultant, and she told me I will be updated regurlarly on the investigation. 3months has past no update from Vodacom. As of now I owe around R2000 for this upgrade and R200 is loaded every month even after I reported the upgrade ********** I I paid R75 on 31/12/2015 for the data only to find my account has been migrated to the Uchoose plan which **********. When will this ********** upgrade cancelled from my account? My contract no.is ***
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
The above complaint was resolved on the 24/03/2016.
Today I went to the Vodacom shop in PTA central to cancel the contract to my horror I was told an upgrade was made on the same account, the consultant told me she can't give me more information because the upgrade number is restricted. I never received any notification about this upgrade same like last Decemeber. Can I get the details of the persons who approved this upgrade, I need to open a ******** case against Vodacom staff clearly they are **********. This is the thanx I get for being a loyal Vodacom customer. i think the country needs to know about this **** because I am sure I am not the only one this has been done to.
The above complaint was resolved on the 24/03/2016.
Today I went to the Vodacom shop in PTA central to cancel the contract to my horror I was told an upgrade was made on the same account, the consultant told me she can't give me more information because the upgrade number is restricted. I never received any notification about this upgrade same like last Decemeber. Can I get the details of the persons who approved this upgrade, I need to open a ******** case against Vodacom staff clearly they are **********. This is the thanx I get for being a loyal Vodacom customer. i think the country needs to know about this **** because I am sure I am not the only one this has been done to.