EM
Elias M

1 reviews | Active since Oct 2015

26 May 2020, 09:57

********** UPGRADE

I have recently found out that I have been **********ly been upgraded to a sim only contract that I didnt agree to, a consultant phoned me early in Jan 2020, saying that for being a loyal vodacom customer over the years, Vodacom is rewarding me with more airtime on my contract and I didnt have to pay anything extra and it was only valid until the term of my current contract, Just realized now when i wanted to do an upgrade that I had actually been upgraded in Jan 2020 to a sim only contract for 24 months, why the hell would i agree to pay a contract 24 another 24 months without a device? I want whoever that consultant was to be traced and held accountable and for this stupid contract to be terminated or reversed so i can upgrade to a normal device and whatever charges i've been billed due to this sim only upgrade that i allegedly made to also be reversed. I am so angry right now, i could strangle that consultant, clearly she was just pushing up her sales by lying to me. I WANT ANSWERS!!!

0
Replies (1)
Vodacom
Vodacom's reply26 May 2020, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team