********** Upgrade 28-11-2015

My data contract has been upgraded at an unknown Vodacom store. I tried to go on-line with my data sim and could not log in. Balance was checked on the vodacom app and to my surprise a phone was purchased and the contract changed to smart m. I contact vodacom and blocked the number on the 29-11-2015. I sent my affidavit on the 07-12-2015 to [Email Removed] REF: EC-04N0-3OX34E and till today no feedback. I contact your legal departments and managed to get a consulted to call back, but still no feedback on why this has occurred. Since Dec my bill which is normally R109 is a shocking R950! This has been reveres and i will block any future debits!