MR
Matimba R
1 reviews | Active since Apr 2015
16 Apr 2019, 14:01
********** upgrade
Poor service/.
On 11 April 2019 I called the Vodacom customer service regarding an upgrade on my contract that was done without my knowledge. A query with ref. no 1- ********** ********** was opened and the upgrade was successfully reversed. The query was then closed but was not satisfied because it left a cost implication on my invoice that I am expected to pay and I am not liable for this payment since I did not request the upgrade. What I need is to get an updated statement that will reflect the correct amount that does not have an additional charge arising from the upgrade. I called in again today and the gave me a new ref for the quey to have an amended invoice the ref no 1- ********** ********** .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2019, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Apr 2019, 15:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 15:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
MR
Matimba R's updateReviewer Update
24 Apr 2019, 07:09I am extremely disappointed with the way Vodacom is handling my complaint. To date no one has contacted me regarding my issue and when I check my queries on the app the query I am complaining about was closed and does not have details. This is obnoxiously unacceptable as on the 27 April they will debit the additional upgrade amount that I am disputing.
MR
Matimba R's update24 Apr 2019, 07:09
Reviewer Update
I am extremely disappointed with the way Vodacom is handling my complaint. To date no one has contacted me regarding my issue and when I check my queries on the app the query I am complaining about was closed and does not have details. This is obnoxiously unacceptable as on the 27 April they will debit the additional upgrade amount that I am disputing.