WM
Wandile M
1 reviews | Active since May 2010
28 Sept 2018, 10:01
********** upgrade
My Vodacom cellphone number has been **********ly upgraded and a sim swap performed on my simcard sometime this month. I don't know and I fail to understand how it was made so easy without necessary security checks. So vodacom has made it so easy for ******** to just '*****' your number, get a device and have you pay for it just like that. I really hope this gets sorted out soon and I get my number back and refunded, I have been with vodacom for years and every time I want to do a sim swap I get asked security questions and when I want to upgrade they require documents like an ID and proof of residents, what happened this time? Now I'm without a cellphone number and paying for something that I don't know... :(
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Sept 2018, 10:40Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2018, 10:40
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WM
Wandile M's updateReviewer Update
11 Oct 2018, 12:46Yah no shame, vodacom is nonsense! I have submitted all relevant documents and yet here you are being a disappointment and ignoring me!! I need answers, I need my number back, I want and need my money back! The only call I got was the acknowledgement of this report which was on the 28th of September. I sent a follow up an email on the 5th of October, no response. I called on the 9th and the agent (Doctor) I spoke to, told me that forensic will call me back the next day to give me feedback (which was yesterday 10 October) but they didn't. Today I called again and the agent (Matshidiso) gave me this number ********** 530 which doesn't even work! Why is it so hard to get back to me, give me my number and money back? Now I'm suffering cause of the lack of your proper security checks and when I need answers I'm being taken from pillar to post, aniyeke ukudlala nga bantu please!!!
WM
Wandile M's update11 Oct 2018, 12:46
Reviewer Update
Yah no shame, vodacom is nonsense! I have submitted all relevant documents and yet here you are being a disappointment and ignoring me!! I need answers, I need my number back, I want and need my money back! The only call I got was the acknowledgement of this report which was on the 28th of September. I sent a follow up an email on the 5th of October, no response. I called on the 9th and the agent (Doctor) I spoke to, told me that forensic will call me back the next day to give me feedback (which was yesterday 10 October) but they didn't. Today I called again and the agent (Matshidiso) gave me this number ********** 530 which doesn't even work! Why is it so hard to get back to me, give me my number and money back? Now I'm suffering cause of the lack of your proper security checks and when I need answers I'm being taken from pillar to post, aniyeke ukudlala nga bantu please!!!
Vodacom's replyOfficial
17 Oct 2018, 10:49Dear Customer.
Please note that our Forensics Analysis division is currently still attending to your ***** enquiry.
A representative from the relevant department will provide further feedback as soon as it is available.
Regards
Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2018, 10:49
Official
Dear Customer.
Please note that our Forensics Analysis division is currently still attending to your ***** enquiry.
A representative from the relevant department will provide further feedback as soon as it is available.
Regards
Consumer Website Team
Best regards,