********** upgrade

I received the message saying that my upgrade has been processed on the 1st Sunday of February tried to call vodacom the upgrade department unfortunatley they only work Monday to friday very funny yet they process the upgrade. and again call on Monday without successed, Tuesday manage to get through and log and query and I was told to fax my ID copy of I did, nor one come back to me saying the ID copy was not received and my request was closed. 12/02 Today I called again and new request has to be logged and my contract cannot be cancelled because of my term date. I want this sorted out ASAP i will not be paying any subscription for the handset that I dont have. I need feedback before the end of closing day.