********** upgrade

On the 31/10/2015 i received a message which says ive upgraded my contract which i didnt. I called them to cancel the upgrade they said i should send them my id copy and the affidavit to say i didnt do that. Now i have faxed the document twice they said they didnt receive them. I then went to the nearest branch so they could send the documents for me stil they say they didnt get the fax. Now every month they have to debit R988.00 everymonth for the phone that i didnt take. The thing is i dont know what to do cause i did what they asked me to do but they keep saying they didnt get the documents. Im so disapointed in ghem for handling my case so poorly. I wont recommend anyone to take contracts with them knowing what would happen when they dxpire. I cant believe that theycould upgrade a contract without a copy of an id. Someone just went to their store in thohoyandou and upgraded the contract without having an id or the copy.Now i have to deal with their neglegence.