********** UPGRADE

I discovered last Thursday that my data contract was upgraded to a \Smart M' contract. I did not authorise this upgrade but was told by Vodacom that someone phoned to upgrade this contract. When I phone them I am asked a whole lot of questions to be verified but now they have upgraded my contract and given a new phone to someone who is not me. How did the verification process work in this instance. And now someone is benefiting at my expense. I was also told that the debit order for this so called contract will only go off in March so I saw no reason to cancel the debit order but now the debit order for the full amount of this contract has gone. When I contacted Vodacom I was told that pending the outcome of their ***** and risk unit will I be credited. This is not acceptable so I have stopped the payment on this. <br> This is my 2nd issue with Vodacom in the past 8 months. This kind of service from a so called leading organisation is totally pathetic. Maybe Vodacom needs to look at their internal processes because it seems they have some really *********** people working there. "