********** UPGRADE

Good day. This is the second time that I complain to Hello Peter about my problem with Vodacom and since my first complaint, Vodacom has not yet contacted me. In February 2015 a ********** upgrade was done on account. The number is ***. I have found out that it was an Apple device that was delivered somewhere in Johannesburg. I have no knowledge of the upgrade, nor did I consent for it. i am paying R800+ per month for the upgrade. I have reported this problem numerous times at Tygervalley branch as well as the call center. I have sent the affidavit that Vodacom requested numerous times but I have not heard anything from Vodacom. I am so disappointed and I really need Vodacom to cancel the ********** upgrade and refund me immediately.