********** upgrade

In reference to my below report Vodacom did sort out the ********** upgrade but now only credited me between R200 and R300. This upgrade happened last year Feb, what about the monthly device fees as well as all the data and calls made on my account that I paid for. Vodacom did the upgrade without verifying that it was me or that the address they were sending the device to was linked to me. I suspect this will merit a call to the ombudsman. <br> I realised that one of my accounts started to get very high. I went to the Vodashop and they told me that an upgrade was done on the number. I never did an upgrade on the line. The person that upgraded the line took an iPhone on my contract and ran up my account. I only use this account for data no calls. I logged the call with Vodacom and submitted the documents they requested. After 20 days when I called to follow up they said nothing has been done on this issue. Then the transferring started. From one person to the next and every time it ends on the customer feedback segment and then nothing. I am so frustrated. I suppose I need to open a case of ***** or something against the CEO of Vodacom as they allowed someone to upgrade my account wit