********** upgrade

On about 8 May 2015 after speaking with a Call Centre employee, I realised that a ********** upgrade had been done on one of my numbers with Vodacom. I requested that an investigation be done and it was logged on their system. My frustration started with having to fax the required documents to Vodacom- I faxed the documents twice and then still had to email it as well. A member of Management apologised for the bad service and assured my that he would be in contact with me every step of the way... from the 14th of May to today, 29 May I have heard nothing. <br> <br> After asking a Call Centre Employee to give me the number for the Investigations department, I was told that there was no such department to contact... surely this can't be right. Does this mean that the people who authorised this ********** upgrade is investigating the complaint themselves? Could this be the reason for the stalling and refusal to give feedback?<br> <br> I have never had to use this platform to resolve a dispute with a company, but Vodacom seems to view me as just another customer to ignore.<br> <br> I can't recall the last time that a Company made me feel so insignificant and unimportant. <br> <br>