********** Upgrade

An ********** contract for a laptop and an upgrade was done on my Vodacom wi-fi account in December. I have contacted Vodacom several times about this and I couldn't get assistance. Every time I called I was given a fax number and faxed through my affidavit and copy of ID more than three times. I called again I was given a different fax number. I still faxed through my documents but I still did not get assistance. Than on the 22nd of January when I called that's when they gave ***** analysis department's e-mail and sent through the documents. I got a call from the ***** department two weeks back and they mentioned that they know where the upgrade was done. Since then I haven't gotten any further feedback.