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Fulufhelo T
1 reviews | Active since Aug 2018
29 Apr 2021, 10:16
********** upgrade
I'm the user of the cell phone number *** and my dad is the owner of the contract. Last week a Vodacom consultant called my dad telling him about an upgrade and he refused to upgrade, he even gave me the phone so that I can speak with the consultant, and I told her to leave everything as it is, but because she doesn't listen to customers she upgraded the number ***,I have a problem with my phone and I can't upgrade and get a new one. Please cancel the upgrade yesterday my dad called customer service requesting them to cancel it but it was not done
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Vodacom's replyOfficial
29 Apr 2021, 10:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2021, 10:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fulufhelo T's updateReviewer Update
29 Apr 2021, 12:13Thank you I'll wait for the team to investigate
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Fulufhelo T's update29 Apr 2021, 12:13
Reviewer Update
Thank you I'll wait for the team to investigate