RN
Rose N

1 reviews | Active since Oct 2015

12 Oct 2015, 09:41

********** / Unauthorised billing

Good day<br> <br> Please assist, on the 15th May I received a notification from my bank that R283 was deducted by Vodacom, I then went to the bank to reverse this transaction as I do not have a contract with Vodacom , I had previously NOT even app**** for one so was taken by surprise by this. I then phoned Vodacom to query this and they advised that I had app**** for a cell contract, however the address that was confirmed to be mine by the consultant ( 58 Main Street) was not mine and I did advise the consultant that this was not my address (53 Main Street is my correct address) , the consultant then assured me that they will stop the contract and I will have to send an affidavit to a fax number *** , I sent the affidavit several times but it would not go through, all this after Vodacom was calling me to ascertain that I did not really apply for the contract to which I reiterated that I did not apply for any contract with Vodacom. The deductions were stopped but to my surprise I have just received a letter from Vodacom demanding that I make a payment of R19131 which is an amount outstanding for \my existing "contract with them"

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2015, 13:53
Official
Hello RaphaelNonyane,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,