********** TRANSACTIONS

Dear Vodacom, please tell me how am I responsible to pay an amount for a ********** transaction on my account even though we have been reporting this issue as soon as we received the sms for the transaction. Since 8 January 2021 we have been in store every single weekend to sort this out. Now you threaten to block my account should the almost R4 000 not be paid by end of Feb. Really????????????????????? How many reference you want? All 30? Or do I need to get 30 more? Sort your **** out and get rid of the dishonest people working for you. My account has been flagged since two years back when we had the same issue. When I did my upgrade we had to give our whole pedigree in store, yet your staff can do it on line on my account within two seconds for their friends. There was even a ********** non existent address for my invoices, with a ********** email. We can not even get this sorted over the phone because they change the details. That cost me time and petrol every time. I will cancel my contract and I will not ever do business with Vodacom ever again. SORT THIS OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!