********** Transaction Affecting my profile

********** Transaction Affecting my profile A ********** account was opened under my name in 2017 with my ****** passport. I reported the matter to Vodacom as they tried to debit my bank account several times. I was advised to send documents that included an affidavit to the ***** Dispute Dept and I received the following reference number EC-1J6Q-2PKFWY on the 22nd of February 2018. Up to now there is no update regarding my query & credit providers still say I owe Vodacom money. Today I have made another request and I have received the following reference number EC-1KM0-1ENLAW. It's bad that Big companies don't act to resolve problems that affect someones credit profile and don't even call back the customer. Worse, you can not even speak directly to the ***** Department but you have to email. This is very unfair.