********** transaction

I called Vodacom online for an update and I was assisted by Charmain for a Haiwei P10 Lite on the 17 January 2018,same day a lady called at the dispatching office to confirm my delivery details and promised delivery on the 18 January 2018.I waited for the phone and it didn't arrive,I took it that maybe it is out of stock as Charmain said.Today 12/02/2018 I call for a follow up on delivery to be told that my online upgrade has been cancelled and I upgraded at Garden Mall Route,,Vodacom 4U.I explained to the lady that I stay in Mpumalanga and never in my life been to Cape Town nor have family that side.Now how did they get my Identity number and phone number to do a successful upgrade on an iPhone 8 without my consent.I do not even have an interest in an iPhone,someone from Vodacom performed this ********** transaction successfully.I want this to be investigated ASAP and the perpetrator to account.I am surprised why Charmain never called me to tell me that my online request has been cancelled