********** *******

<p>About 2 months ago I noticed over 100 minutes of talk time and almost 700 SMS's disappeared overnight from my contract. Called *111# and reported problem. Vodacom admitted there was a problem but never gave back my minutes nor SMS's. The stopped sending me invoices for the last 3 months, so I paid each month in good faith. Have called *111# about 4 times. Each time I call back, they say no record of previous call even though I have text message and reference. Now for the last 2 months they have not loaded my SMS's even though I am on Smart contract. I'm sick and tired of calling *111# when they blame the new system, admit there is a problem and send me an SMS to say text NO if problem not resolved, Never get anywhere. I am now prepared to go to police station and lay ***** and theft charges. I have asked to end my contract and maybe this is why they don't care and carry on *****ing every month from me, even though my contract stipulates that I get SMS's and talk time ever month. What do I do next...</p>